Frequently Asked Questions
Everything you need to know about shopping at Opus Art Supplies
What are your standard shipping times and rates?
We offer standard shipping across North America with delivery typically taking 3-7 business days. Shipping rates are calculated at checkout based on the weight of your order and your location.
What is your return policy for art materials?
Unused and unopened items in their original packaging can be returned within 30 days of purchase for a full refund. Please note that certain items like custom-cut paper or digital gift cards are final sale.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer professional or student discounts?
Yes, Opus Art Supplies offers a tiered discount program for professional artists and educators. Please visit our 'Pro Accounts' page to submit your credentials and apply for a trade discount.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my items arrive damaged?
We take great care in packaging delicate supplies, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage to arrange a replacement.